Payment and Billing

Frequently asked questions by our users regarding Billing in Plans & Pricing.

Why is my card being declined?

If your credit card was declined, it’s normally to do with your bank’s automated fraud systems, and not with SmartCue and our payment gateway. Please double-check your credit card information and retry the payment. If the transaction still fails, ...

How do I view or download my invoices? Can I download my invoices as a PDF?

Yes, you can download the invoices in PDF format. You can view and download the invoices from the billing history in the billing tab . Tango Guide: How do I view or download my invoices?

How can I change my credit card information?

You can enter the new credit card information in the saved cards tab. You can delete your old credit card details after you've added new credit card details.

How is my subscription charged?

At the end of each billing cycle, your credit card will be automatically charged based on your selected plan.

How can I upgrade, downgrade, or cancel my SmartCue subscription?

Manage your SmartCue subscription, including upgrading, downgrading, or canceling your plan, through the Billing tab in your settings.

How do I make a payment on SmartCue?

Learn how to make a payment on SmartCue. We accept a variety of payment methods and offer different plans to suit your business needs.

My account access is blocked with a message 'Trial Expired'. How can I renew my subscription?

Learn how to renew your SmartCue subscription once your trial period has expired and regain access to your account.

What payment methods does SmartCue accept?

Discover the wide range of payment methods, including cards, wallets, & bank transfers, accepted by SmartCue through Stripe.